Operations & Project Management Portfolio

With over a decade of hands-on experience leading construction projects, managing retail operations, and coordinating high-impact teams, I bring a pragmatic, results-driven approach to every challenge. Below are highlights of my work in project coordination, client management, and operational leadership.

• Construction Project Coordination

• Retail and Installation Management

• Team Leadership and Training

• Scheduling, Budgeting, and Logistics

• Customer Relations and Conflict Resolution

• Workflow Optimization and CRM Systems

Custom Door Project Management

Real Carriage Door Co., Inc. | 2021 - 2022

• Led design-to-delivery coordination for high-end custom wooden doors.

• Managed client expectations, proposal creation, and production scheduling.

• Used CRM systems to improve project tracking and reduce delivery timelines by 10%.

Exterior Install Coordination

Lowe’s Companies, Inc. | 2020 - 2021

• Oversaw full lifecycle of home exterior projects, from quote to post-install service.

• Acted as the liaison between customers, contractors, and in-store operations.

• Increased customer satisfaction scores through proactive project management.

Pro Services Relationship Building

Lowe’s Companies, Inc. | 2019 - 2020

• Strengthened relationships with Pro customers and contractors, leading to increased sales volume and repeat business.

• Managed large orders and coordinated deliveries to meet contractor timelines.

Flooring Install Project Coordinator

Great Floors | 2019

• Managed residential and commercial flooring projects.

• Handled scheduling, logistics, and client communication to ensure successful installations on budget.

Leadership in Retail Operations

The Home Depot | 2013 - 2019

• Specialized in high-volume departments including Millwork, Electrical, and Flooring.

• Promoted to Head Cashier (Manager) for leadership in customer service and operations management.